Privacy Policy
Last updated: March 30, 2026
1. Introduction
ClockBase ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://biteon.nl (the "Website").
Please read this Privacy Policy carefully. By using our Website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Website.
This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Contact Us: When you fill out our contact form, we collect your name, email address, phone number, company name, and message.
- Communicate with Us: When you email us or otherwise communicate with us, we collect the content of your communications.
2.2 Information Automatically Collected
When you visit our Website, we automatically collect certain information about your device and how you interact with our Website:
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Pages visited, time spent on pages, clickstream data, referring URLs.
- Location Information: General location data derived from your IP address (city/country level).
- Cookies and Tracking Technologies: See our Cookie Policy for detailed information.
2.3 Information from Third Parties
We may receive information about you from third-party services:
- EmailJS: We use EmailJS for contact form processing. EmailJS may collect technical information necessary to deliver emails.
- Analytics Services: If we use analytics services, they may collect information about your use of our Website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To respond to your inquiries, process your requests, and provide customer support.
- To Improve Our Website: To analyze usage patterns, troubleshoot problems, and enhance user experience.
- To Communicate with You: To send you information about our services, respond to your inquiries, and provide updates.
- To Ensure Security: To protect against fraud, unauthorized access, and other security threats.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- For Business Operations: To manage our business operations and internal record-keeping.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal bases:
- Consent: When you have given clear consent for us to process your personal data for specific purposes.
- Contract Performance: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
- Legal Obligation: When processing is necessary to comply with a legal obligation.
- Legitimate Interests: When processing is necessary for our legitimate interests (for example, website security, analytics, business operations) and your interests and fundamental rights do not override those interests.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf:
- EmailJS: To process and deliver contact form submissions.
- Hosting Providers: To host and operate our Website.
- Analytics Providers: To analyze Website usage and improve our services.
These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, court orders, government agencies).
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact Form Submissions: We retain contact form data for up to 3 years or until you request deletion.
- Website Logs: We retain server logs and analytics data for up to 2 years.
- Legal Requirements: We may retain certain information longer if required by law or to resolve disputes.
7. Your Rights (GDPR)
If you are located in the EEA, you have the following rights regarding your personal information:
7.1 Right of Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
7.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information.
7.3 Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal information in certain circumstances (for example, when it is no longer necessary or you withdraw consent).
7.4 Right to Restrict Processing
You have the right to request restriction of processing of your personal information in certain circumstances.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
7.6 Right to Object
You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
7.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
7.8 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority, particularly in your country of residence, if you believe our processing of your personal information violates the GDPR.
8. Your Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the CCPA and CPRA:
8.1 Right to Know
You have the right to know what personal information we collect, use, disclose, and sell (we do not sell personal information).
8.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
8.3 Right to Opt-Out
You have the right to opt-out of the sale or sharing of personal information. We do not sell personal information.
8.4 Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
8.5 Right to Correction
You have the right to request correction of inaccurate personal information.
8.6 Right to Limit Use of Sensitive Personal Information
You have the right to limit our use of sensitive personal information (we do not collect sensitive personal information as defined by CPRA).
9. Exercising Your Rights
To exercise any of your rights described above, please contact us at info [at] biteon [dot] nl. We will respond to your request within the timeframes required by applicable law:
- GDPR: Within one month (may be extended by two months in complex cases).
- CCPA/CPRA: Within 45 days (may be extended by an additional 45 days in certain circumstances).
We may need to verify your identity before processing your request. For CCPA requests, you may also designate an authorized agent to make requests on your behalf.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
- SSL/TLS encryption for data transmission.
- Secure server infrastructure.
- Regular security assessments.
- Access controls and authentication.
- Employee training on data protection.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer personal information from the EEA to other countries, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission.
- Adequacy decisions by the European Commission.
- Other appropriate safeguards recognized by applicable data protection laws.
12. Children's Privacy
Our Website is not intended for children under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete that information.
13. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page.
- Updating the "Last updated" date.
- For significant changes, providing additional notice via email or a prominent notice on our Website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- ClockBase
- Eindhoven, The Netherlands
- Email: info [at] biteon [dot] nl
- Phone: +31 (0) 620 493 432